Frequently Asked Questions
Everything you need to know about bringing VOTUM quality into your home.
What is the typical delivery timeframe for furniture items?
Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on your home decor and furniture?
Yes, all VOTUM furniture comes with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return policy for most items. Products must be in original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture returns.
Are the materials used in VOTUM products sustainably sourced?
Sustainability is core to our mission. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for your home and the planet.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link. For freight deliveries, the carrier will contact you directly to schedule a delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you create your dream home now and pay later.